Is your small business constantly missing calls because there is no one to respond after work hours? Are you dealing with lost leads and uncaptured bookings? You need an AI voice receptionist. For the uninitiated, an AI voice receptionist refers to automated call handling using AI and natural language processing. Providers, such as signpost.com, offer AI-based answering services for small businesses and service providers to streamline customer support. Signpost currently has numerous clients across the United States, and the overall setup process is really simple.
- Cheaper & Affordable: If your business doesn’t have the budget to hire people to handle customer care, an AI voice agent is your best resource. Service providers typically offer fixed packages that include a set number of minutes, allowing you to scale your business as needed without the need to hire additional staff.
- Enhanced Lead Qualification: Don’t let your admin people waste their time answering calls. Instead, use AI to interact with regular calls. AI can filter spam and non-serious inquiries and only pass those calls that need more attention. The system can also collect relevant details, such as name, numbers, budget, job type, and urgency.
- Consistency in Customer Interaction: Humans get tired and may not be able to respond to each caller in the same way. That’s not the same with AI working on the front line. The voice agent can maintain the same consistency across calls and can talk to a thousand callers or more at the same time. The quality will be maintained, even during peak seasons or when humans aren’t in the office.
- Detailed Call Analytics: From capturing caller details and call volume trends to identifying peak hours and details for marketing, AI voice receptionists can make the most of data. Because AI calls are always saved, you can always use the details to improve your services.
- After-Hours Call Handling: Staff members work for fixed hours during working days, but once the office is shut, callers have to deal with voicemail. Most of them will rather find an available service than leave a message for a call back. With AI, your business is always “on” for work beyond working hours, including weekends.
- Integration with Tools: AI receptionists, especially popular ones from providers like Signpost, can sync with existing tools and apps. AI can confirm appointment dates on the calendar, ensure there are no two bookings in the same slot, and simplify marketing and related tasks.
- Reduce Administrative Work: Your admin staff have many things to manage on their everyday list, and it can be overwhelming to take incoming calls and follow up with missed ones. AI can ensure your business continues to grow without the extra hard work, and this will reduce the pressure on your team, who can perform better.
Things to Note
If you are using an AI voice agent, check a few essential aspects:
- Can it route calls?
- How quickly can you start using the AI voice agent?
- Can it integrate with the tools you are currently using?
- How much will it cost on a monthly basis?
Before that, it is a good idea to gauge the volume of calls you are expecting and note down the peak seasons. Also, don’t forget to check if the provider can offer ongoing support. The first reason to choose an AI receptionist is availability, and you shouldn’t have to deal with downtime. The system must also ensure complete control over the knowledge base and scripts. Your team shouldn’t have a hard time dealing with responses or changes, especially because they are unlikely to have deep technical knowledge.
Sign up for an AI receptionist today, and transform your customer care!